Servdebt Group

Executive Team

Bruno Carneiro

Co-founder and Chief Executive Officer

Ana Duarte Esteves

Co-founder and Chief Operations Officer

Carla Ramos

Chief Financial Officer

Heads & Directors

João Lopes

Infrastructures & Network Director

Luís Chaves

Business Development Director

Nuno Chaves

IT Development Director

Paula Campino

Human Resources Director

Eleonora Henriques

Head of Legal & Corporate Affairs

Filipa Oliveira

Head of Talent Acquisition, Learning & Development

João Ildo

Head of Legal Collections

Ricardo Pereira

Head of Legal Collections

Carlos Correia

Head of Collections

Sandra Freitas

Head of Collections

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Bruno Carneiro

Co-founder and Chief Executive Officer

Bruno Carneiro is the co-founder and CEO of Servdebt Group. Back in 2007, after accruing extensive experience in the Management of distressed loans for one of the leading asset managers in Portugal, Bruno understood that the distressed debt market caused severe damages to the overall economy and triggered unnecessary stress and constraints on businesses preventing growth and development. From the get-go, Bruno was sure that there had to be a better way to go about it, hence Servdebt was founded. Since 2007, Bruno has been one of the driving forces behind Servdebt’s success, leading the company to achieve extraordinary growth since its inception and becoming a benchmark in the Loan Servicing and Distressed Debt sector in Iberia.

Bruno is responsible for setting the overall direction and strategy for the company.

Ana Duarte Esteves

Co-founder and Chief Operations Officer

Ana Duarte Esteves is the co-founder and COO of Servdebt Group overseeing the firm’s business operations. From the start, Ana’s extensive experience combined with a hands-on practical approach played a vital role in the early stages of Servdebt’s development. In her role as COO, Ana undertakes the responsibility of leading and managing the company’s day-to-day operations. She also designs, implements and oversees Servdebt’s processes and procedures to ensure the highest standard of service as well as compliance. Ambitious and driven, Ana is a trailblazer and a mentor to her team, paving the way to success.

With 15+ years of experience, prior to founding Servdebt, Ana held high management roles at a leading asset management company and Grupo Edifer. She is enrolled in the Portuguese Bar Association since 2005.

Carla Ramos

Chief Financial Officer

In her role as CFO, Carla Ramos is responsible for all financial matters of Servdebt Group, including accounting, corporate financial planning and analysis, tax, treasury, and corporate financial development. Carla also leads the Quality and Internal Audit department. Since joining in 2013, Carla has been an instrumental member of the Executive Team, effectively contributing to Servdebt’s consolidation and growth.

Carla holds a Degree in Management and has 15+ years’ experience in Finance. Prior to joining Servdebt she held a Senior Management position at Ernst&Young Portugal and served as Board Director to Parque Escolar, E.P.E. where she oversaw the finance, internal auditing and general secretarial departments.

João Lopes

Infrastructures & Network Director

João joined Servdebt in 2012 as a System Administrator and IT Helpdesk. His stellar performance elevated him to the position of Infrastructures and Network Director, a role he holds since 2015.

In his role as an Infrastructures & Network Director, João not only manages the Infrastructure and Network team but also oversees and maintains our IT systems performance ensuring user satisfaction is always kept at its highest. He likewise keeps track of the ever-growing world of technology to assure our equipment is up to date and perfectly matches the company’s needs and objectives.

Before joining Servdebt, João held a System Administrator position at Banco Primus and is certified in Microsoft MCSE.

Luís Chaves

Business Development Director

In his role as Business Development Director, Luís is responsible for developing and implementing a robust corporate strategy with the objective of not only accompanying and growing existing business but also pursuing and consolidating new opportunities.

Luís also oversees our analytical team and works closely with our Executive Team by helping to set clear company objectives and strategizing to achieve them.

Prior to joining Servdebt, Luís held a senior management position at Banif SA / Gamma, Soc. Titularização Crédito SA and started his career as an analyst at Banco Mello.

Luís earned a Bachelors’ degree in Economy.

Nuno Chaves

IT Development Director

Nuno started his journey at Servdebt in 2011 as a Senior Programmer and in 2015 assumed the role of IT Development Director.

As an IT Development Director, Nuno is the focal point for everything software related. He manages a team of developers and oversees all projects and frameworks regarding the maintenance, programming and developing software. Reporting directly to the CEO, Nuno ensures our in-house developed systems are in accordance with the company’s requirements and necessities. He also oversees the development and programming of new software making sure Servdebt is kept at the forefront of innovation.

Nuno has extensive experience in programming and more than 15 years’ experience in IT.

Paula Campino

Human Resources Director

As our Human Resources Director, Paula is responsible for leading and overseeing HR programs and initiatives ensuring these are aligned with Servdebt’s needs and objectives. Paula also manages employee relationships, grievances and overall staff well-being.

With 10+ years in HR Management, prior to joining Servdebt in 2014, Paula held an HR Director position at Parque Escolar E.P.E.

Paula holds a Bachelor in Law and is a certified Trainer of Trainers (TOT) since 2011.

Eleonora Henriques

Head of Legal & Corporate Affairs

Eleonora joined Servdebt in 2019 and in her role as Head of Legal & Corporate Affairs she is responsible for overseeing all legal matters pertaining to the company. Reporting directly to the CEO, Eleonora works closely with the Executive Team on developing and enforcing Servdebt’s Corporate Governance & Compliance framework.

Having started her career in 2003, Eleonora has over 15 years of experience in Corporate and Business Law, Real Estate and Compliance.

Prior to joining Servdebt Group, Eleonora has practiced Law at private law firms and throughout her career has practiced internationally.

Eleonora is registered with the Portuguese Bar Association since 2003 and holds several Post Grads as well as a Master’s Degree in International Trade and Business Law.

Filipa Oliveira

Head of Talent Acquisition, Learning & Development

Filipa’s main responsibility as Head of Talent Acquisition, Learning & Development is to design and implement an end-to-end recruitment and retaining strategy for our Human Resources. Filipa is also responsible for designing and overseeing a career development plan for Servdebt’s employees thus ensuring everyone is on the path to success.

Having joined the company in 2010 as an HR Generalist, Filipa’s passion for people elevated her to her current role in 2019.

Filipa holds a Bachelor’s degree in Sociology and a Master’s degree in Organizational Behaviour and Human Resources.

João Ildo

Head of Legal Collections

João started his journey with Servdebt as a Lawyer in 2011 managing one of our NPL portfolios a role he occupied until 2015 when he was promoted to Team Leader of Legal Collections. His extensive experience and proven track record had João appointed as Head of Legal Collections in 2020.

João’s main responsibilities as Head of Legal Collections include leading and managing a vast team of lawyers and jurists, ensuring the team’s effective and efficient output. João reports directly to the COO and is also responsible for developing and implementing appropriate business strategies in order to better achieve Servdebt’s objectives.

Prior to joining Servdebt, João worker as Lawyer at a Law Firm where he focused on Executive orders and insolvencies; Banking Laws, European Law, Corporate Law and Civil Litigation.

João holds a Bachelor’s degree in Law, a Post Grad in European Human Rights Justice and is enrolled with the Portuguese Bar Association since 2007.

Ricardo Pereira

Head of Legal Collections

Ricardo joined Servdebt in 2009 as a Lawyer and as one of our first employees. His extensive experience in the debt recovery processes, especially in the litigation area, made him a perfect fit for the role of Head of Legal Collections, which he took over in 2015.

As Head of Legal Collections, Ricardo’s main responsibilities include leading and managing a vast team of lawyers and jurists, ensuring the team’s effective and efficient output. Reporting directly to the COO, Ricardo also develops and implements appropriate business strategies in order to better achieve Servdebt’s objectives.

Ricardo holds a Bachelor’s degree in Law and is enrolled in the Portuguese Bar Association since 2008.

Carlos Correia

Head of Collections

As Head of Collections, Carlos’s main responsibilities include leading and managing a broad team of Asset Managers and Team Leaders. He also plays a crucial role in planning and implementing short, medium and long-term strategies to assure the Collection Teams meet Servdebt’s objectives as well as our Clients.

Prior to joining Servdebt in 2016, Carlos worked at Oitante SA and Banif SA and has extensive experience and know-how in Debt Management and recovery.

Carlos holds a Bachelor’s Degree in Economy.

Sandra Freitas

Head of Collections

Sandra joined Servdebt in 2018 as Head of Collections. In her role, Sandra’s main responsibilities include leading and managing a broad team of Asset Managers and Team Leaders. She also plays a crucial role in planning and implementing short, medium and long-term strategies to assure the Collection Teams meet Servdebt’s objectives as well as our Clients.

Having extensive experience in Debt Management and Recovery, Sandra held equivalent roles in Altamira and Oitante SA before joining Servdebt.

Sandra holds a Bachelor’s Degree in Management.