By helping your customers fulfil their responsibilities we help you to focus on what matters most: your business.
We understand the impact of debt and how time consuming, demanding and complex it can be to manage. That is why we’ve developed a robust and multi-faceted business model that can be tailored to our clients’ needs.
Having robust know-how in the loan servicing sector, a team of qualified professionals guided by the highest standard of integrity and ethics and providing tailor-made solutions to each of its clients, Servdebt is able to be both strategic and dynamic, setting itself apart from its competitors.
As a tech-driven company, our end-to-end service is grounded on technology developed in-house.
Our management software was carefully developed by an experienced team with years of experience in the financial and distressed debt market. Built from the ground up and continuously perfected to accompany the inherent changes of the business our software not only maximizes our operational abilities but can also be adapted to match the needs of each individual client.
We are a company that has proven itself in the national and international markets, and this is only possible thanks to a high level of performance from our team.
To provide an excellent service to our clients, one of our biggest standpoints is to recruit and retain the best professionals, which we carefully select to fulfil each specific market demand.
Our team encompasses lawyers, asset managers, financial analysts and real estate managers who share the company’ commitment on being client-centric and working together in a close relationship with them.
We have developed and consistently employ, a robust set of processes and tools in the purchase of performing and non-performing, secured and unsecured debt portfolios.
Our typical portfolio purchase involves an initial review phase, an indicative bid phase, a pricing and investment phase, a purchase execution phase, and an integration and monitoring phase.
Before a portfolio is priced, it is evaluated based on strategic implications, geographic focus, delivery of our core strength, and satisfaction of return metrics. During this process, we promote a close and early cooperation between our debt collection and investment teams, which enables cross-functional synergies in terms of forecasting anticipated collections levels and related collection costs and thereby determining an appropriate price.
Our experience contributes to us having an efficient integration process of new portfolios, so as soon as they have been transferred to Servdebt, our team will start collecting.
We believe that most of the customers have the desire but not the ability to settle their unpaid debts immediately. But with a long-term individualized perspective we can often find solutions that are beneficial for all involved parties.
We seek to agree to a voluntary instalment plan or settlement with the customer. This is the centre of our amicable solution-oriented settlements model.
However, while we aim to resolve claims by working with customers without relying on legal enforcement, we will pursue it if we believe this to be the optimal strategy. For that, we rely on a highly qualified team of lawyers who provide judicial and legal support to the Asset Management teams.
While we seek extra-judicial settlements whenever possible, these teams are equally competent when handling all kinds of legal or insolvency proceedings in order to recover the amounts in debt.
Independently of how we pursue it, the process of debt collection is always managed with the utmost respect and empathy towards our customers. This enables us to build healthy and long-lasting relationships that in the end benefit all parties.
We focus in Servicing on behalf of third parties across the Iberian region and with our proven know-how and expertise you will get your payments, faster.
Servdebt’s Real Estate and Property Management services regard the management of assets that serve as a guarantee for the fulfilment of credits, and that we receive from debtors or creditors with the ultimate goal of putting them back on the market.
We have a highly dedicated and multidisciplinary real estate team that ensures adequate management of the entire life cycle of real estate assets.
They are ready to secure clean titles on properties, ensure property refitting and any required maintenance. If required, they will manage the repossession of property including all documentation related sales and/or deed transfers.
We focus on maximizing real estate performance.
If you are looking to invest in loan portfolios you can rely on our expertise to advise and support you throughout the complexity of this process. We have a highly qualified cross-functional team to guide you from the pre-acquisition stage including analysis; business planning and proposals, to the post acquisition stage, from implementation of a recovery strategy to coordination between buyer and seller after purchasing is concluded.
Our advisory services are broad and well rounded, covering legal, financial and strategic planning from beginning to end.
We pay close attention to the market and know how to identify and validate which ones are the best investment opportunities.
To ensure a full comprehensive evaluation for each prospect, our team of business analysts will provide a detailed comparative scenario for all performing, sub-performing or non-performing loans; our dedicated Legal team will audit all proceedings, verify and validate any existing guarantees and, last but not least, our Property Management team engage in a thorough inspection of each real estate asset associated with said opportunity.
This 360º evaluation means nothing is left to chance, so you can rest assured you have all relevant and accurate information necessary to make your decision.
Let us know how we can help you.