November 18, 2021
Bruno Carneiro, Servdebt’s Chief Executive Officer, joined the “NPL Investing & Management in Portugal” panel, as speaker, where he gave an outlook on the future of the NPL´s and the servicing activity, shared his opinion on the difference between UTPs and NPLs portfolios, and exposed the importance of the innovation trend in the Portuguese NPL market and what is already being done by companies.
According to Bruno, even though some challenges are expected, the future of the Portuguese NPL market is optimistic: «If you look to the market, Portugal is a small jurisdiction within Europe, but nevertheless it has activity. […] I think it is common understanding that the NPL ratio will grow to the double of where it is right now. The last number I saw was something around 9%, and we’re coming from a 5%, so it’s a big increase. » Regarding the servicing activity, our CEO recognised that Portugal has a «(…) mature market, even though it’s small, and for the level of transactions we have every year, I think we have a decent servicing landscape.”»
In terms of emerging trends, when asked how he sees innovation in this business, Bruno stated «It’s unavoidable that we need to make changes, to turn things more efficient. I think everybody is participating on those changes, [per example] some tasks which previously were made manually are now automated. » According to Servdebt’s CEO, the pandemic did not had a big impact on the operation, however «(…) it required adaptation, it required news ways to look into the way that we work. (…) People want information faster and want to do it more efficiently. I think it’s a road, we are still on going, but I think it’s adaptable, it’s a market trend: everybody will work to get more digital, more efficient, and to get information faster.»
The NPL Management Europe gathered more than 430 delegates, from 27 countries, featuring banks, servicers, investors, advisors, fund managers, real estate developers and debt collection agencies in the market. As a hybrid event, there were several opportunities to connect online and on site and for networking. , being this one of the most important advantage of adopting a hybrid approach.